Terms and Conditions
Last Updated: March 2026
1. Introduction
Welcome to Modern Medical Marketing (“Company,” “we,” “our,” or “us”).
These Terms and Conditions govern your use of our services, website, and platforms. By accessing our website or using any of our services, you agree to comply with and be bound by these Terms.
Modern Medical Marketing provides done-for-you growth solutions for healthcare providers, including doctors, dentists, clinics, hospitals, and medical tourism providers.
If you do not agree with these Terms, please do not use our services.
2. Our Services
Modern Medical Marketing provides integrated marketing, automation, and business development solutions designed to help healthcare providers attract and convert more patients.
Our services may include, but are not limited to:
• Social Media Advertising (Meta & TikTok)
• AI-Powered CRM Setup and Automation
• 24/7 Lead Capture Systems
• AI Voice Agents and AI Chat Agents
• WhatsApp, Instagram, Facebook & Messenger automation
• Outsourced English-speaking call center agents (Philippines)
• Appointment booking and follow-up systems
• Sales training for clinic teams
• Healthcare business development consulting
• Social media content creation
• Website design and development
• Sales funnel creation
• CRM infrastructure setup
• Patient acquisition strategies
We provide complete patient acquisition systems, not just individual marketing services.
3. No Medical Advice
Modern Medical Marketing provides marketing, automation, and business consulting services only.
We do not provide medical advice, medical services, or healthcare treatment. All medical decisions, patient care, and treatment remain the sole responsibility of the healthcare provider.
4. Client Responsibilities
Clients agree to:
• Provide accurate business and contact information
• Respond promptly to leads and appointment requests when required
• Follow applicable healthcare laws and regulations in their country
• Maintain proper licensing and professional certifications
• Use our systems ethically and legally
Modern Medical Marketing is not responsible for medical malpractice, regulatory violations, or clinical outcomes.
5. Results Disclaimer
While we aim to help clinics grow and attract more patients, marketing results cannot be guaranteed.
Results may vary depending on factors including:
• Clinic reputation
• Location and market competition
• Ad budgets
• Sales performance of clinic staff
• Pricing of treatments
• Response time to patient inquiries
We do not guarantee a specific number of patients, revenue, or ROI.
6. Advertising Budgets
Advertising spend for platforms such as:
• Meta (Facebook & Instagram)
• TikTok
is paid directly by the client to the advertising platforms, unless otherwise agreed in writing.
Modern Medical Marketing manages campaigns but does not control platform algorithms or ad approvals.
7. Third-Party Platforms
Our services may involve integration with third-party platforms such as:
• WhatsApp
• Instagram
• Facebook Messenger
• CRM systems
• Advertising platforms
• Automation software
• Telecommunication services
We are not responsible for outages, policy changes, account restrictions, or service interruptions caused by third-party platforms.
8. Outsourced Call Center Services
If call center outsourcing is provided:
• Agents operate as independent outsourced contractors
• Services may include answering calls, appointment booking, and patient follow-ups
• Availability and performance may depend on time zones, call volume, and operational limits
Modern Medical Marketing manages coordination but cannot guarantee call conversion rates.
9. Payment Terms
Clients agree to pay all service fees according to the agreed proposal or contract.
Payments may include:
• Setup fees
• Monthly service fees
• Advertising management fees
• CRM licensing fees
• Call center service fees
Failure to pay may result in service suspension or termination.
10. Intellectual Property
All marketing materials, systems, automation workflows, strategies, and designs created by Modern Medical Marketing remain the intellectual property of the company unless otherwise agreed in writing.
Clients may not reproduce, resell, or redistribute proprietary systems without written permission.
11. Confidentiality
Both parties agree to keep confidential information private, including:
• Business strategies
• Patient acquisition systems
• CRM configurations
• Marketing campaigns
• Pricing structures
Confidential information may not be shared without consent.
12. Limitation of Liability
Modern Medical Marketing is not liable for:
• Loss of revenue or profits
• Patient dissatisfaction
• Clinical outcomes
• Platform account suspensions
• Regulatory penalties
Our maximum liability is limited to the amount paid for services during the previous billing period.
13. Termination
Either party may terminate services according to the agreed service contract.
Modern Medical Marketing may terminate services if a client:
• Violates these Terms
• Engages in illegal activities
• Fails to pay service fees
Upon termination, access to systems, automations, or managed services may be discontinued.
14. Governing Law
These Terms shall be governed by and interpreted according to the applicable laws in the jurisdiction where the company operates.
15. Contact Information
For questions regarding these Terms, please contact us:
Modern Medical Marketing
Frequently Asked Questions
1.What is Modern Medical Marketing?
Modern Medical Marketing is a full-service growth partner for healthcare providers. We help doctors, dentists, clinics, and hospitals grow faster and more predictably by building fully integrated patient acquisition and sales systems. Our services include Meta & TikTok ads, AI-powered CRM, AI voice and chat agents, 24/7 lead capture, call center outsourcing, sales training, business consulting, and complete marketing infrastructure setup.
2. How is Modern Medical Marketing different from a regular marketing agency?
Unlike traditional agencies that manage isolated campaigns, we build end-to-end growth systems. Every lead is captured, nurtured, and converted into appointments automatically. Our platform combines AI tools, call center support, and marketing campaigns in a single scalable system — giving you predictable results with minimal stress.
3. What is an AI Receptionist / AI Voice Agent?
Our AI Receptionist and Voice Agents are intelligent digital assistants that handle patient communication across channels like WhatsApp, Instagram, Facebook Messenger, and phone calls. They can answer questions, schedule appointments, send reminders, follow up, and escalate complex cases to your staff — 24/7.
4. Can I customize the AI for my clinic’s workflows?
Yes. You can tailor the AI to match your office workflow, tone of voice, FAQs, appointment types, and insurance handling. You can also define escalation rules, fallback paths, and custom automation sequences for follow-ups, reminders, or post-treatment messages.
5. We already have a front desk team. Why use AI?
Think of it as your 24/7 backup team. The AI handles repetitive tasks like overflow calls, appointment scheduling, cancellations, FAQs, and insurance verification. Your team can then focus on patients in the chair rather than answering calls or messages.
6. Can the AI handle multiple locations or brands?
Absolutely. Our system is fully scalable and supports multiple locations with separate workflows, teams, and dashboards — all managed from a single interface.
7. Does the AI handle spam or robocalls?
Yes. Our AI includes spam detection and filters for voicemail bots, robocalls, and unwanted contacts, saving your practice time and call minutes.
8. How quickly can we set up the system?
You can go live in as little as 30 minutes for basic AI and CRM tools. Full onboarding for ads, call center integration, and sales systems typically takes 2–3 weeks, depending on your practice’s needs.
9. Can the AI make phone calls or send messages in the doctor’s voice?
Yes. Our AI can use natural-sounding voices or clone your voice using advanced AI technology for a personal touch, across multiple languages if needed.
10. What services does Modern Medical Marketing provide besides AI?
We offer a complete healthcare growth stack, including:
Targeted Meta & TikTok Ads
AI-powered CRM
Social media content and management
Website design & lead capture
Sales funnel setup
Business development and sales training
Outsourced call center agents (English-speaking, Philippines)
11. Is Modern Medical Marketing HIPAA-compliant?
Yes. All AI communication, call center systems, and lead capture processes are designed to protect patient data and comply with HIPAA regulations.
12. Can we track ROI and leads from your system?
Absolutely. Our platform tracks every lead, message, and call across channels, showing you which campaigns, ads, or systems are generating booked appointments and revenue.
13. What if the AI gives the wrong response?
You’re in full control. You can define tone, language rules, and escalation paths. Unclear or off-brand queries can be automatically escalated to your live staff.
14. Who is Modern Medical Marketing best suited for?
Our system is ideal for private practices, multi-location clinics, hospitals, dental networks, and medical tourism providers who want fewer missed leads, higher patient conversion, and scalable growth.
15. What kind of support and onboarding do you provide?
Every client receives full onboarding, tutorials, and a dedicated representative. Our support system handles technical questions, optimization guidance, and ongoing consultation to ensure your growth system runs smoothly.
18. Can the system scale as our practice grows?
Definitely. Whether you have 1 location or 20+, our platform handles thousands of leads per day without loss of efficiency or responsiveness.
Want to work with us and Don’t see your industry?
Contact us to find out if our agency is a good fit for your business needs.
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1151 Walker Rd Ste 100 PMB 650 Dover, DE 19904